Recruitment

The Practice

Melbourne Hand Therapy has providing dedicated care to the treatment of upper limb conditions for the previous 30 years. We are a progressive practice delivering excellent patient outcomes in a very supportive team environment.

Our therapists work closely with a team of Upper Limb Plastic and Orthopaedic Surgeons, Rheumatologists and GP’s. We pride ourselves on having a stable team of therapists who work over clinics across the city and eastern suburbs of Melbourne, all with post graduate studies and using the latest assessment and treatment equipment.

The Role

The position provides a Physiotherapist (or Occupational Therapist) with the opportunity to join a busy practice of highly skilled, supportive therapists and efficient administration staff. The position is perfectly suited to a therapist wanting to develop their skills and specialize in the area of hand and upper limb rehabilitation. This position is based at our fully renovated medical rooms at the newly refurbished Latrobe Private Hospital.

The blend of responsibilities include, but are not limited to:

• Treatment of post-operative hand and upper limb conditions
• Consultancy service to GP’s to assist with best practice of hand and upper limb conditions
• Working effectively and efficiently, directly with leading hand and upper limb Orthopaedic Surgeons, Plastic Surgeons and Rheumatologists
• Understanding and application of practice policies and procedures

About You

The successful candidate will have:

• Physiotherapy or Occupational Therapy degree
• AHPRA registration
• Minimum one year of clinical experience
• Exceptional eye for detail, organisational and time keeping skills
• Excellent communication skills and high standards of responsive patient care
• Drive to pursue all opportunities for professional development
• Willingness to contribute to the supportive workplace culture and demonstration of Melbourne Hand Therapy’s core values – Collaborative Care, Go Beyond and Commitment to Excellence

What’s in it for you?

• Excellent working conditions with mentoring, supportive orientation, online clinical notes with automated letter writing.
• Full reception support is provided.
• Professional development is actively promoted through mentoring opportunities with senior therapists and a generous CPD allowance.
• Excellent training and clinical supervision provided.
• Work with an experienced team of therapists who have all completed specialised post graduate studies in the area of hand and upper limb rehabilitation and actively participate in ongoing education to keep abreast of the latest techniques and research.
• Flexible work hours and days, ranging from 3-5 days per week.
• Generous salaries, above industry rates, and additional entitlements including an annual professional development allowance.
• Employee contributions are appreciated and acknowledged, and the supportive team do a great job of balancing hard work with genuine fun, and care for each other.

About Us

At Melbourne Hand Therapy, our team of highly specialised physiotherapists and occupational therapists work closely with leading hand and upper limb plastic and orthopaedic surgeons, rheumatologists, neurosurgeons, sports physicians and GPs.

All of our therapist have undergone extensive post graduate study in hand therapy and upper link rehabilitation as well having gained crucial clinical experience  through years of practice in the field.

Melbourne Hand Therapy is part of the Healthia Group, a company that offers a supportive and cohesive workplace culture with integral educational and career growth opportunities. If you are successful in this application, you will immediately be connected to a network of Allied Health Practitioners and Support Services in over 300 practices across Australia and New Zealand. Please do not hesitate to ask us any questions. We would love to hear from you!

The Role

We are looking for a Senior Bookkeeper to assist with the management of core business operations, including finance and accounting operations to ensure accuracy and efficiency of business practices within MHT.

Joining our team means stepping into a supportive environment where collaboration thrives. We prioritize fostering strong interpersonal connections and ensuring every member feels valued and empowered. With colleagues always ready to offer assistance and share expertise, you’ll find ample opportunities to grow both personally and professionally.

As part of our larger team, you’ll collaborate with diverse individuals, leveraging a variety of skills and perspectives to drive innovation and success. It’s a place where you’ll have access to abundant resources and the chance to contribute your unique talents to our shared goals.

About You

You are a dynamic, enthusiastic, and reliable individual with a keen eye for detail. Your proactive approach to tasks and commitment to excellence make you an invaluable asset to any team. Thriving in fast-paced environments, you demonstrate a genuine passion for ensuring accuracy and efficiency in all your endeavors.

Key Responsibilities

1. Lead the financial and operations functions of MHT

• Run weekly TAC debts report for total company and follow up outstanding invoices investigating what is required for payment to be approved
• Reconciliation of Box Hill petty cash
• Monthly reconciliation of outside rooms cash takings and deposit cash
• Answer any invoice queries from reception staff
• Completion of funds transfer request form if a patient is to be refunded
• Completion/signing of 3rd party payer agreements, providing Insurance, bank details as requested
• Fortnightly completion of admin hours spreadsheet and adding roster to found u for any admin hours earned
• Approve fortnightly payroll hours, ensuring agrees to contracted hours
• Settlement adjustments spreadsheets
• Provision of annual forecasting / budgets
• High level control of all MHT debtors and assistance with processes
• Reception cover when required
• Assistance with other duties as required to ensure the smooth operation of the company, such as filling in on reception as required.

2. Communication

• Ensure effective lines of communication are maintained to ensure optimal management of the business
• Assist in driving culture of accountability and ownership

3. Team Work

• Awareness of and compliance with discrimination, harassment and bullying policies and procedures

4. Safe Environment

• Promote a working environment supporting OH&S
• Be aware of the safety emergency procedures within the setting in which you are working
• Completion of accurate incident reports if required
• Identify, minimize and report hazards, near misses and injuries immediately
• Adhere to OH&S principles and standard precaution

Qualifications

• Degree in Accounting / bookkeeping / business administration / finance.
• Minimum 5 years of financial control experience

Skills & Experience

• Knowledge of generally accepted accounting principles
• Knowledge of computer-based spreadsheets and reporting (proficient in Microsoft excel)
• Knowledge of general office practices and procedures
• Must have managerial skills and be able to function in a supervisory role
• Must be able to maintain confidentiality
• Must be able to prioritize work to meet scheduled deadlines while handling multiple tasks
• Must have excellent accounting skills, strong organization and communication skills
• Able to function in a leadership role
• Has previously worked in a similar or more senior role
• Settlement adjustments spreadsheets received by Healthia

About Us

At Melbourne Hand Therapy, our team of highly specialised physiotherapists and occupational therapists work closely with leading hand and upper limb plastic and orthopaedic surgeons, rheumatologists, neurosurgeons, sports physicians and GPs.

All of our therapist have undergone extensive post graduate study in hand therapy and upper link rehabilitation as well having gained crucial clinical experience  through years of practice in the field.

Melbourne Hand Therapy is part of the Healthia Group, a company that offers a supportive and cohesive workplace culture with integral educational and career growth opportunities. If you are successful in this application, you will immediately be connected to a network of Allied Health Practitioners and Support Services in over 300 practices across Australia and New Zealand. Please do not hesitate to ask us any questions. We would love to hear from you!

The Practice

We are one of Melbourne’s largest hand therapy clinics and have been established since 1994 to provide specialised care for patients with hand or upper limb problems. We are a busy, progressive practice that is known for delivering excellent patient outcomes in a very supportive and close-knit team environment.

The Role

The position requires a medical receptionist to provide reception and general office support in consulting rooms located at La Trobe University Medical Centre in Bundoora.

Duties and responsibilities:

• Ensure the efficient operation of reception by effectively assisting all patients with booking, payments and enquiries
• Answer all phones calls professionally and promptly
• Successfully operate the practices’ booking management system, Nookal (training can be provided) to process appointments, invoices and payments
• Efficient debt recovery for all private and compensable patients for all practice locations.
• Accurate and efficient entry of patient information and records
• Perform general office duties – word processing, filing, and preparation of electronic client files
• Preparation of treatment rooms for therapists and ensure the practice remains tidy at all times
• Develop and maintain strong relationships with all staff and management to ensure the delivery of exceptional care and service standards
• Understanding and application of practice policies and procedures

About You

The successful candidate will have:

• Proven ability to manage front of house reception and administration duties in a medical practice, with a minimum of 2 year’s experience
• Experience and efficiency in managing patient accounts, invoices and payments
• Experience in appointment scheduling
• Understanding of word processing and booking management systems
• Friendly and professional manner with an exceptional eye for detail, strong communication and customer service skills
• Ability to organise and prioritise a diverse range of activities and meet deadlines
• Ability to co-operate with and support therapists, management and surgeons
• Ability to work autonomously and show initiative
• Compassion, professionalism, punctuality and respect for client confidentiality
• Ability to work autonomously and show initiative

If you would like to work in a thriving business amongst a supportive team one day per week (Tuesdays) in addition to providing occasional leave cover, then we would love to hear from you.

REPORTS TO
Director – Jennifer Mathias

LOCATION
Elgar Hill Medical Suites – Suite 7, 28 Arnold Street, Box Hill.

PURPOSE OF JOB ASSIGNMENT
The Upper Limb Physiotherapist is responsible for providing high quality assessment and treatment service to the patients of MHT.  In addition, precise and accurate reports of a high, professional standard are required for each patient.

KEY RESPONSIBILITIES

CLINICAL CARE

• Provide appropriate clinical management for all patients referred
• Accurately complete all required administration (see below).
• Maintain patient confidentiality
• If the patient has been treated previously, email administration staff to obtain discharged history.

KEY PERFORMANCE INDICATORS

Adherence to MHT’s values

Collaborative care

• Consult with the treating Surgeon or local Doctor to formulate and carry out individual treatment regimes
• Treat the whole person and refer to additional services if required to optimise patient care
• Recognises own level of competence and seek advice when necessary

Go beyond

• Own and take responsibility for the patient’s outcome
• Be 100% committed to your patients

Commitment to excellence

• Utilisation of professional development allowance for relevant courses per year
• Proven track record in demonstrating a commitment to continuing professional development and research (through attendance / presentation at relevant courses, ensuring up to date journal reviews)
• Keep abreast of new developments in the area of hand therapy and upper limb rehabilitation\
• Adherence to Minimum Standards

Completion of administrative and communication requirements 100% completion of

Initial assessment form, patient progress notes and correspondence letters to the referring body. This includes but is not limited to:

• Completing initial letter to referring body
• Completing initial letter if the patient has been recommended to attend but didn’t bring a referral
• Inclusion of referral pad for new referrers or if patient attends with another company’s referral letter (or referral addressed to someone else)
• Where feasible the letter of correspondence to be copied to other involved parties (i.e. GP)
• All patient’s note’s to be completed within 48 hours of seeing the patient
• Changing diagnosis on NOOKAL on the day of the initial appointment
• Completing progress or discharge letter to referring body
• Recording consultation details and equipment / consumable details on diary (all locations) and on the invoice (at satellite locations)

MANAGEMENT

• Completion of documentation to the established standards
• Make own appointments at satellite locations and keep accurate patient notes on the computer system
• Maintain a strong relationship with health care providers
• All medical legal reports to convey information which is clear, comprehensive, accurate, concise and substantiated by facts
• Participation in the management of MHT as directed, including attendance at all staff meetings
• Ensure all equipment is maintained in good working order
• Maintain adequate stock levels at clinics (consumables / supplies)
• Obtain accreditation at required private hospitals
• Maintain own professional indemnity insurance and provide copies to MHT management

COMMUNICATION

Ensure effective lines of communication are maintained to ensure optimal service and patient care:

• Demonstrate ability to communicate with patients and colleagues
• Liaise with support services to provide optimal patient care
• Responsibility for being proficient in the use of computer systems and other technology required for patient care
• Restrict discussions of patient information to ‘private’ areas
• Maintenance of the privacy of patient medical records

TEAM WORK

Actively promotes team development within the Practice

• Contributes to a strong team approach
• Develop and foster a clinical workplace interest
• Awareness of and compliance with discrimination, harassment and bullying policies and procedures

SAFE ENVIRONMENT

Promote a working environment supporting OH&S:

• Ensure safe patient handling, safe application of electrotherapy modalities, safe splinting practices and safe wound management practices
• Maintain all equipment used in the area in a safe manner
• Be aware of the safety emergency procedures within the setting in which you are working
• Be informed of and abide by modern infection control standards
• Completion of accurate incident reports.
• Identify, minimise and report hazards, near misses and injuries immediately
• Adhere to OH&S principles and standard precautions

PERSONAL SPECIFICATIONS

Qualifications

• Bachelor of Occupational Therapy or Physiotherapy or equivalent
• Post-Graduate qualifications desirable
• Current registration of AHPRA
• Accredited Hand Therapist (as awarded by Australian Hand Therapy Association) or Associate membership of the Australian Hand Therapy Association striving towards full membership
• Current Victorian Driver’s License

Skills/Aptitude

• Relevant experience and knowledge of assessing and treating patients with upper limb problems
• Superior written and verbal communication skills
• Advanced knowledge of current clinical rationale and practice
• Commitment to continued professional development in hand therapy / upper limb rehabilitation
• Splinting and wound management skills
• Excellent interpersonal skills
• Able to organise and prioritise a large number of diverse activities and meet deadlines
• Ability to adapt patient schedule to accommodate urgent requests from surgeons, other senior medical practitioners and management
• Strong analytical skills
• Knowledge of industry ethics and good business practice
• Excellent patient care and service skills

PERSONAL ATTRIBUTES

Initiative

• A self-starter rather than a person who passively accepts situations
• Takes action to resolve problems or improve performance without having to be asked or directed and looks for better ways to do things
• Contributes ideas, opinions and suggestions and is prepared to act independently based on own convictions and beliefs

Oral Communication/Presentation

• Expresses and presents ideas effectively in individual and group situations
• Adjusts language or terminology and method of presentation to the characteristics and expectations of the audience and the circumstances

Relationship Building

• Establishes and maintains open, comfortable relationships with people
• Commands attention and respect
• Shows understanding and consideration of the circumstances and the concerns and feelings of others

Planning and Organising

• Establishes courses of action for self or others to accomplish specific goals
• Allocates their time and effort to achieve deadlines and modifies plans in the light of changing circumstances

Cooperation and Collaboration

• Actively contributes to the work group and maintains effective work relationships
• Readily volunteers and exchanges information and ideas and provides constructive input
• Supports the Practice’s business strategy – mission, vision and values

OTHER SPECIFICATIONS

• Appearance, dress and general behaviour will be in keeping with the required standards and professional image of the Practice
• No smoking or consumption of alcohol is permitted while on duty
• The employee will comply with all Practice policies in operation from time to time.

Note – While this position reports to the Director, the line of reporting may be changed by direction of the Director from time to time and as appropriate.

I acknowledge receipt of and understand details contained in the Position Description detailed above.