The Practice

We are one of Melbourne’s largest hand therapy clinics and have been established since 1994 to provide specialised care for patients with hand or upper limb problems. We are a busy, progressive practice that is known for delivering excellent patient outcomes in a very supportive and close-knit team environment.

The Role

The position requires a medical receptionist to provide reception and general office support in consulting rooms located at La Trobe University Medical Centre in Bundoora.

Duties and responsibilities:

• Ensure the efficient operation of reception by effectively assisting all patients with booking, payments and enquiries
• Answer all phones calls professionally and promptly
• Successfully operate the practices’ booking management system, Nookal (training can be provided) to process appointments, invoices and payments
• Efficient debt recovery for all private and compensable patients for all practice locations.
• Accurate and efficient entry of patient information and records
• Perform general office duties – word processing, filing, and preparation of electronic client files
• Preparation of treatment rooms for therapists and ensure the practice remains tidy at all times
• Develop and maintain strong relationships with all staff and management to ensure the delivery of exceptional care and service standards
• Understanding and application of practice policies and procedures

About You

The successful candidate will have:

• Proven ability to manage front of house reception and administration duties in a medical practice, with a minimum of 2 year’s experience
• Experience and efficiency in managing patient accounts, invoices and payments
• Experience in appointment scheduling
• Understanding of word processing and booking management systems
• Friendly and professional manner with an exceptional eye for detail, strong communication and customer service skills
• Ability to organise and prioritise a diverse range of activities and meet deadlines
• Ability to co-operate with and support therapists, management and surgeons
• Ability to work autonomously and show initiative
• Compassion, professionalism, punctuality and respect for client confidentiality
• Ability to work autonomously and show initiative

If you would like to work in a thriving business amongst a supportive team one day per week (Tuesdays) in addition to providing occasional leave cover, then we would love to hear from you.